At Aetrio Infratech Pvt. Ltd., we strive to ensure your satisfaction with every purchase. Our refund policy is tailored to the products and services available on our website, providing you with clarity and peace of mind.

24-Hour Return Policy:

  • You may return most new, unused items within 24 hours of delivery for a full refund.
  • To initiate a return, please contact our customer service team at help@aetriostore.com or by phone at 769-4888-488 to obtain a return authorization and shipping instructions.
  • Items must be returned in their original packaging and condition, with all tags attached.
  • Refunds will be issued to the original method of payment within 5-7 working days of receiving the returned item.
  • Please note that shipping and handling charges are non-refundable, and return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product.

Exclusions:

  • Certain items may not be eligible for return, like sand and aggregate. Clients should properly check the sample before delivery, available by our sales team or at the time of delivery.
  • Returns of items purchased through third-party retailers or distributors must be processed through the original purchase location and are subject to their return policies.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
  • We may request photos or additional information to assess the damage or defect and expedite the resolution process.

Additional Terms:

  • We reserve the right to refuse returns that do not meet our return policy criteria.
  • Returns that are received after the 24-hour return period may be subject to a restocking fee.
  • Returns that are not in their original condition or do not include all original packaging and tags may be subject to a partial refund or refusal.

Contact Us:

If you have any questions or concerns about our return policy, please don’t hesitate to contact our customer service team at help@aetriostore.com or by phone at 769-4888-488. We are here to assist you and ensure your satisfaction with every purchase.