Thank you for shopping at www.aetriostore.com. Please review the following information regarding our shipping procedures:
• All prices listed on Aetrio Store generally include shipping costs. In cases where additional shipping charges are required due to heavy transportation services necessitated by the size of the order, customers will be informed prior to shipment.
• Aetrio Store endeavors to ensure timely delivery of orders placed on the marketplace. While we strive for prompt delivery, please note the following minimum and maximum timelines:
• Minimum Timeline: Orders are typically processed and shipped within 2-3 business days from the date of purchase.
• Maximum Timeline: While most orders arrive within 7-14 business days, delivery times may vary depending on the location and availability of the product. We appreciate your patience in such instances.
• Customers are solely responsible for paying any additional shipping costs that may arise.
• Your shipment may include the following documents:

1. Copy of the Order invoice (Original copy can be downloaded from your account profile, and a copy will be sent to your email id)
2. Copy of the Delivery note (Quantities must be checked upon delivery; any missing quantities should be reported immediately to www.aetriostore.com)
3. User manual, if provided by the manufacturer
4. Material Test Certificates, if provided by the manufacturer
5. Installation Manuals, if provided by the manufacturer
6. Warranty Cards, if provided by the manufacturer

• You can track the status of your order online on Aetrio Store, provided that the shipment/logistics provider has the capability to provide such information. For inquiries regarding the status of your order, please contact help@aetriostore.com or call us.
• Aetrio Store reserves the right to withhold or cancel orders without delivery without providing a reason. Once an order has been processed and the material has been shipped by the manufacturer, returns cannot be accepted. For any clarifications, customers can contact us at help@aetriostore.com.